Landmark Hospitality is currently looking for a Front Desk Agent to join our team!
Landmark Hospitality is a leader in the hospitality industry, that owns and operates unique and iconic venues such as the Liberty House, Hudson House, Stone House, the Ryland Inn, Boathouse, Village Hall, Farmhouse and Felina in New Jersey. We also operate iconic, unique venues in Pennsylvania such as Hotel Du Village, the Logan Inn, and Durham Springs. Landmark Hospitality specializes in upscale restaurants, event spaces, and boutique hotels that are continuously growing and evolving. We have exciting opportunities available for individuals who are passionate about creating memories for our guests and each other.
Part of the Landmark Hospitality Portfolio
Our mission to find talent is simple. We welcome thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve together. While experience is always valued, character is the mark of a true memorymaker.
We offer a healthy environment that encourages mutual respect, personnel growth, and creative expression - we recognize that the development of our company is driven by the evolution of our individual team members. We are committed to providing employees with opportunities for continued advancement and internal growth.
Our Core Values
- We are Friendly. We welcome every guest with a smile and a genuine greeting.
- We are on It — Act Quickly. Our service is intuitive and timely.
- We are Thoughtful. Is there anything we can do to make you more comfortable?
- We are Gracious. Say Thank You.
- We are Landmark Hospitality. We thrive on mutual respect for each other, our valued guests, and our workspaces.
KNOWLEDGE, EXPERIENCE AND SKILL
- 2 to 3 years of Front Desk Agent or Guest Services Agent Experience in a Hotel
- Possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests
- Demonstrate the ability to multi-task, be detail-oriented and problem solve to deal with internal and external guests
- Works well in a fast pace environment
- Ability to handle issues or concerns that arise in a proactive and effective manner
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- An operational knowledge of Microsoft Office suite
- Holds an understanding of hotel products and guest services
- Ability to participate in the creation of an enjoyable work environment
ESSENTIAL JOB RESPONSIBILITIES
- Front Desk is responsible providing outstanding guest service
- Responsibilities include registering guests, making and modifying reservations, answering guest inquiries, and ensuring guest satisfaction
- Approach all encounters with guests and associates in a friendly service oriented manner
- Must have open availability including weekends, holidays and shift coverage as needed
- Comply at all times with property policies standards and regulations to encourage safe and efficient hotel operations
- Have knowledge of and assist in emergency procedures as required
- Handle check-ins and check-outs in a friendly efficient and courteous manner
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
- Deliver guest items such as luggage, newspapers, messages, packages, amenities or other items requested by guests or team members
- Maintain knowledge of all property amenities, special events, local area attractions and things to do around the hotel
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
PHYSICAL REQUIREMENTS:
- Ability to perform the essential job functions consistent safely and successfully with the ADA, as well as other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Must be able to lift and carry up to 25 lbs; Ability to stand for duration of the shift and climb steps regularly.
- Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Benefits:
- 401(k)
- 401(k) matching
- Health insurance For Full time Employees
- Dining Discounts
- Career Growth Opportunities
Landmark Hospitality is proud to be an Equal Opportunity Employer.