Landmark Hospitality is seeking a passionate Restaurant Supervisor to join our team! This will be a seasonal position from May to October for The Landing in New Hope.
Landmark Hospitality is a leader in the hospitality industry, that owns and operates unique and iconic venues such as the Liberty House, Hudson House, Stone House, the Ryland Inn, Boathouse, Village Hall, Farmhouse and Felina in New Jersey. We also operate iconic, unique venues in Pennsylvania such as Hotel Du Village, the Logan Inn, and Durham Springs. Landmark Hospitality specializes in upscale restaurants, event spaces, and boutique hotels that are continuously growing and evolving. We have exciting opportunities available for individuals who are passionate about creating memories for our guests and each other.
Part of the Landmark Hospitality Portfolio
Our mission to find talent is simple. We welcome thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve together. While experience is always valued, character is the mark of a true memorymaker.
We offer a healthy environment that encourages mutual respect, personnel growth, and creative expression - we recognize that the development of our company is driven by the evolution of our individual team members. We are committed to providing employees with opportunities for continued advancement and internal growth.
Our Core Values
- We are Friendly. We welcome every guest with a smile and a genuine greeting.
- We are on It — Act Quickly. Our service is intuitive and timely.
- We are Thoughtful. Is there anything we can do to make you more comfortable?
- We are Gracious. Say Thank You.
- We are Landmark Hospitality. We thrive on mutual respect for each other, our valued guests, and our workspaces.
Responsibilities:
Enhancing Guest Experience (Achieve Daily):
- Always gather feedback directly from table touching. Touching every table each shift is essential. Your role is to build relationships with our guests.
- Properly prepare for all guests by carefully going through reservations and preparing for: anniversary’s, birthdays, any type of celebration. At Landmark personalized menus are a standard as are personalized cards.
- Review all special situations during pre-shift and ensure all steps are taken.
- Personally acknowledge any guest situation.
Team Responsibilities:
- Ensure that we are staffed at proper levels for service.
- Assist with hiring, train, and develop the team with daily meetings and on-going specific training.
- Coordinate communication between the front of the house and back of the house.
- Assist with scheduling, payroll & maintaining tip allocations.
- Ensure your team understands all steps of service.
- Ensure your team understands all of Landmark guest steps.
- Ensure your team has the tools to grow within the company.
- Properly coach, correct, and counsel your team by following progressive disciplinary
steps. - Foster a positive, respectful work environment.
- Supports hiring, supervision, scheduling, development, mentoring, and training of hourly
employees. - Assist with ensuring appropriate handling of performance concerns handled in a timely, fair, consistent manner and approach.
Overall Responsibilities & Schedule
- Ensure restaurant from outside to restrooms are always impeccable.
- Assist with inventory management of restaurant supplies and liquor per budget.
- Adhere to all relevant health department rules & regulations, and all customer service
guidelines. - Fulfill the schedule requirement which will include nights and weekends.
- Work in conjunction with back of the house and events while fostering an atmosphere of
respect between all departments. - Follow all company SOP’s and properly use all platforms we utilize.
- Always manage fairly; there is no other option.
- Ensure a safe working and guest environment to reduce risk of any injury.
- Communicate with Home Base on a regular basis and inform of any special situations.
- Additional duties outside of the listed responsibilities as assigned.
If you meet these qualifications and have a true passion for this industry; join our team of memorymakers and help to create memories for all our guests and team members!
Compensation:
- $25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance For Full time Employees
- Dining Discounts
- Career Growth Opportunities
Schedule: Friday through Tuesday, Weekend Availability is a must
Landmark Hospitality is proud to be an Equal Opportunity Employer.